Member Section
Member Section

PT. Navigatoria Indonesia Customer Purchase Agreement

I. Agreement Definitions and Overview

By using this web-site in any manner you agree to be unconditionally bound to the entirety of this document collectively known as PT Navigatoria Indonesia Customer Purchase Agreement (The Agreement) as stated without modification.

      This website and all associated domains extension for is a trade marked and copyrighted property of PT. Navigatoria Indonesia. All associated artwork, logos, information, and software shown, used or otherwise mentioned on this web-site are collectively referred to as (Website). The terms "we", "us", "our", and "" refer to PT. Navigatoria Indonesia, an official Indonesian tour and travel corporation. The terms "you", "yours", "party" and "group" refers to the customer and or any third party entity visiting this Website and or making reservations on this Website or through our reservation staff by either electronic mail, telephone, or fax. The terms "supplier", "product", and "services" refers to a third party entity that provides travel services and or products displayed here within the Website.

      This Website is provided solely to assist customers in obtaining travel information, and determining the cost and availability of travel-related goods and services, while enabling the customer to make legitimate reservations and transaction for such services. No other purpose is implied or otherwise expressed. This Website is offered to you conditionally with your complete acceptance without modification of the herein terms, conditions, policies, procedures and notices of the Agreement. The use of any of our services or transactions implies your acceptance and acknowledgement that the Agreement implies. It is in your interests that you not only read the Agreement in its entirety but that you understand all of it as well. If for any reason you do not understand, accept or agree to any part of the Agreement then you not allowed to use this Website or perform any transactions or reservations with PT. Navigatoria Indonesia. We reserve the sole right to change, amend, or otherwise modify the Agreement without prior notice, and your continued access and use of this Website signifies your acceptance of updates or modification to the Agreement.

II. Website Usage

The use of our service via the Website or through any other means warrants that you meet all of the following conditions:

  • You are at least 18 years of age.
  • You possess legal authority to create binding legal obligations on your own behalf.
  • You will use this Website in accordance with the Agreement as stated without modification.
  • You will only make legitimate reservations and transactions on your own behalf or on behalf of another person for whom you have legal authorization to do so.
  • For all transactions on another person's behalf you will inform such person's about all terms and conditions that apply to the transaction you placed on their behalf.
  • All Information supplied by you regarding any and all reservations and transactions is factual, accurate, current, and complete and is in full representation of itself.

The use of our Website or reservations made through any other means warrants that you will not perform any of the following actions:

  • Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website.
  • Use this Website or any of its content for any non-authorized commercial purpose.
  • Make any false or fraudulent reservations or transactions.
  • Make any speculative reservations in anticipation of demand.
  • Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission.
  • Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website.
  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
  • Incorporate any part of this Website into any other web-site without our prior written authorization including but not limited to indirect page linking.

III. Supplier Specific Conditions

This Website offers a wide range and number of travel related services and products to you. We must inform you that by electing to purchase any product/service you are also subject to the terms and conditions of the said supplier at time of product or service redemption. There is a concerted effort on our part to provide you with the most accurate and up to date information regarding these additional terms and conditions. However we cannot guarantee that the terms, policies, and conditions herein stated are the most current version of all suppliers presented.

You continued use and any purchase implies your acceptance of these conditions without modification including but not limited to:

  • Time and location of services rendered or provided.
  • Payment amount and compliance of due date.
  • Availability and terms of purchase.
  • Cancellations and refunds.
  • Product usage and duration.
  • Age and guest restrictions.
  • Liability and indemnification.

      It is your responsibility to know all applicable terms and conditions as applicable to your reservation and included products and or services with PT Navigatoria Indonesia. It is your responsibility to know all applicable terms and conditions as applicable to your reservation's processing transactions and delivery. If you feel that we have not provided adequate display of conditions related to a product shown on this Website please request updated product terms and conditions before purchase.

      Suppliers may require a deposit of cash or credit card upon distribution or rendering of your product/service. Such deposits are unrelated in any way to the payment authorized by you to PT. Navigatoria Indonesia and are in addition to all rates and prices shown here. (Where known we will try to mention this in the complete product description to avoid confusion however we cannot guarantee that this information is accurately provided.) Suppliers may additionally require that you sign a liability and or waiver form of some kind for their own legal purposes.

This is a supplemental condition provided by the supplier and your failure to abide by this or any other supplier policy may result any or all of the following:

  • Refusal of services rendered by the supplier.
  • Cancellation of your reservation(s).
  • Denial of access to the applicable travel product/service.
  • Partial service or product rendering or loss.
  • In your forfeiting any monies paid for such reservation(s).
  • Additional charge to you for any costs we incur as a result of such violation.
  • Denial of future services without monetary compensation.

      For more detailed information about supplier specific conditions please refer to the specific products policy section in the product reservation section. For product specific applicable conditions please refer to the Product Definition and Limitations document.

IV. Content Submission

You are to be made aware though this This Agreement is to make you aware of how any content submitted by you to us is used. Any content or information in any format submitted or posted on this Website is granted by you to PT. Navigatoria Indonesia a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such content throughout the world in any media, now known or hereafter devised. Additionally you grant us the right to use the name that you used in creating this content. You have agreed to grant privilege to PT. Navigatoria Indonesia to share such content with our suppliers and partners. You further grant PT. Navigatoria Indonesia the right to pursue at law any person or entity that violates your or our rights in the content submission by a breach of this Agreement. You acknowledge and agree that content submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any content submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these terms and conditions, please do not provide us with any content submissions.

Your content submissions are prohibited from being any of the following:

  • Unlawful, threatening, libelous, defamatory, obscene, pornographic, or contain any other material or content that would violate rights of publicity and/or privacy or that would violate any law.
  • Any material or content used for commercial purposes.
  • Any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party.

      Failure to follow the guidelines specified will mean that you shall solely be liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that PT. Navigatoria Indonesia has sole discretion as to the use, publishing or deletion to any content you submit without notice to you.

V. Consent of Reservations & Payment

This Agreement is made for protecting any and all transactions you make using this Website. Any reservation or transaction made on this Website automatically implies to your consent for us to make reservations and communications to third party supplier(s) and vendor(s) on your behalf. That all rates and prices displayed on this Website are based upon a pre-negotiated rate between PT. Navigatoria Indonesia and it's suppliers inclusive of taxes, service fees, and any other handling charges. These rates are considered confidential and exclusive to PT. Navigatoria Indonesia and we are under no obligation to divulge this information to you for any reason. By making a reservation on this Website you have authorized us to place the reservation(s) on your behalf at the amount pre-negotiated between PT. Navigatoria Indonesia and the elected suppliers.

      You agree that PT. Navigatoria Indonesia will charge you in the amount stated on your invoice in the currency therein specified. Upon submitting your reservation request you authorize the PT. Navigatoria Indonesia to facilitate all reservations on your behalf, including making prepayment and organizing arrangements with suppliers and vendors. You acknowledge that PT Navigatoria Indonesia does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid reservation transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that PT Navigatoria Indonesia pays to the supplier for taxes due on the service provided. The suppliers invoice the PT Navigatoria Indonesia for the taxable amounts. The suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. PT Navigatoria Indonesia acts as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. We retain our service fees as compensation in servicing your travel reservation. Our service fees vary based on the amount and type of reservation and do not need to be revealed for any reason. No reservation or part thereof is considered valid until final and full payment has been remitted the per-defined bank account of PT.

      Upon submission of reservation requests to PT Navigatoria Indonesia through this Website your credit card will be pre-authorize for the invoice total as stated. Upon reservation confirmation in full completeness a balance settlement will take place. You may cancel your reservation before balance settlement takes place at no cost or obligation to yourself. Balance settlement or void will occurs within 2-96 hours of reservation submission.

      Upon settlement all cancellation are subject to the policies as so specified by the products purchased. Cancellations fees will be specified in your reservation confirmation notice after purchase. All cancellations are subject to a charge of applicable rates, tax recovery charges and service fees. The remaining amount after all fees will be remitted from our purchasing bank to your account. Time and duration for funds to become available to you will be at the discretion of your financial institutions own polices and conditions. After latest date of cancellation as stated on your product travel voucher(s) all purchases are considered final and non-refundable.

      Upon settlement all reservations are considered to be final and non-amendable and PT. Navigatoria Indonesia reserves the right to not facilitate or decline any request to amend or modify of any all parts of a reservation. All change orders or reservation amendments or modifications are at the full discretion of PT. Navigatoria Indonesia and will be considered on a case by case basis only. All modifications must follow all terms, conditions, and limitations as specified by the Agreement and any additional conditions and limitations as applied to the specific product by both PT. Navigatoria Indonesia. Any changes or modification that are accepted will not be considered valid or effective until the full amount of applicable rates, tax recovery charges and service fees have been submitted to the specified bank account of PT. Navigatoria Indonesia in full. Remitted funds will only be transferred from our purchasing bank to your original account. Time and duration for funds to become available to you will be at the discretion of your financial institutions own polices and conditions.

VI. Limitations and Liability Disclaimer

The use of this Website or by making a reservation to PT. Navigatoria Indonesia you explicitly agree to our liability disclaimer in full and without modification. You understand that it is in no way our intention to mislead customers but, that information, software, products and services published on this Website may include inaccuracies and or errors. These errors may include but are not limited to pricing, description, comments, photographs and or artwork, inclusions, exclusions, product names, and conditions of service. PT. Navigatoria Indonesia monitors all content to the best of its ability and works diligently to avoid such errors however these inaccuracies may still occur. You agree to release PT. Navigatoria Indonesia from all liability resulting from these inaccuracies in information. We do not provide any portal services to our suppliers at current meaning all content displayed on this Website has been checked before being displayed. We reserve the rights to modify amend or otherwise change any and all information contained within this Website at our sole discretion without prior notice.

      In such case where price and or rate errors have occurred PT. Navigatoria Indonesia expressly reserves the right to correct the information on our Website and on any pending reservation requests. In such event where a pricing error has been discovered on a reservation in process we will offer you the opportunity to keep your reservation at the corrected rate or will cancel your reservation at no penalty to you. For any such reservations where price errors have been discovered after the fact we reserve the right in the case of malicious or facetious behavior to offer you to keep your reservation at the corrected rate or cancel the reservation without penalty.

      You agree to abide by all conditions and limitations as stated in the Agreement and applicable to your elected product. You agree that PT. Navigator Indonesia is not liable for your failure to comply with any of the applicable conditions and limitations for your elected product. Additionally you agree that PT. Navigatoria Indonesia is under no financial obligation or obliged to provide any service in response to your failure to comply with stated conditions and limitations.

These include but are not limited to:

  • Time, date, and location of product/service redemption.
  • Proof of product/service purchase.
  • Proof of purchaser identification.
  • Compliance with product/service age and guest restrictions/limitations.

      Any failure to comply with afore mentioned or any other product supplier condition or limitation releases PT. Navigatoria Indonesia from any form of monetary refund or product reimbursement. In effect any associated travel voucher or guarantee of service is null and void making said product/service no longer redeemable.

All products services purchased on this Website have the following explicit limitation:

  • All products/services are redeemable one time only.
  • All products/services are only redeemable as stated.
  • All products/services cannot be resold to any third party.
  • All purchases and associated products/services are non-transferable.
  • All purchases are bound exclusively to PT. Navigatoria Indonesia all said products and services are only amendable, exchangeable, and cancelable by PT. Navigatoria Indonesia.
  • No purchases can be exchanged traded or redeemed for any other product other than those stated in the travel voucher.
  • All forms of payment guarantee issued by PT. Navigatoria Indonesia have no monetary value and cannot be exchanged or redeemed for any form of monetary value.

VII. Traveler's Responsibility

For all guests traveling to a foreign destination it is advisable that you educate yourself on the rules and regulations of the country you will be visiting. You should be aware that while traveling you are subject to the rules and regulations of that country. Additionally you should be aware of any political or geological or atmospheric occurrences that could have an impact on your travels. It is at your sole discretion to travel to any given country and you agree to accept any and all risks associated with your choice of traveling there. You agree that it to release PT. Navigatoria from all liability and financial responsibility associated with this choice and any defacto occurrences not directly under our control.

      Travelers to Indonesia should be aware of the most current rules and regulations regarding immigration, customs, and visa processing as they apply to yourself and your reservation. Below provided for you are some guidelines and links for travelers planning to go to Indonesia. Please use the links below to verify that this information is still correct.

  • Visas can be obtained at specified ports of entry.
  • Visas on arrival are only applicable for foreigners who do not already have an Indonesian visa and have never been blacklisted from entry.
  • Visa on arrival is only valid for 30 days and cannot be extended.
  • There are 63 specified countries that are applicable for visa on arrival.
  • Applicants must have a valid passport with a minimum of 6 month expiration from the date of entry.
  • Applicants must have in their possession at time of entry a return or departure ticket showing date and place of departure from Indonesia.
  • Applicants must have 25 United States dollars to pay for the visa fee.

      Complete and updated information regarding the visa on arrival and other immigration regulations of the Indonesian Government are available by following this link. Specifics on the visa on arrival regulations can be found by following this link. It is your sole responsibility to adhere and abide by these regulations and all Indonesian laws upon arrival to the country. PT. Navigatoria Indonesia is not responsible nor liable in any manner for your failure to follow any governmental regulations and the consequences associated with them. Denial of entry to the country or any legal action taken by the Indonesian Government that hinders the rendering or redemption of products or services purchased by you will constitute a failure on your part and you agree to forfeit any and all rights to redemption, refunds, changes and exchanges from PT. Navigatoria Indoneisa.

      You should also check with you own national governmental agencies and departments regarding travel to Indonesia before completing any purchase. The following sites may also be able to provide additional relevant information regarding travel to and from Indonesia:

VIII. Indemnification

You agree to defend and indemnify PT. Navigatoria Indonesia and any of their suppliers, officers, directors, employees, and or agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of any of the following:

  • Your breach of this Agreement or the documents referenced herein.
  • Your violation of any law or the rights of a third party.
  • Your use of this Website.

IX. Downloads and Software

Any software, art work, content, printable or downloaded item made available on this Website is herein termed (Download) is a copyrighted work of PT Navigatoria Indonesia. Your use of the Download is governed by the terms of the Agreement and any end user license agreement, which accompanies, or is included with, the Download "License Agreement". You may not install or use any Download for any purpose or reason without first agreeing to the Agreement and any associated or accompanied License Agreement. For any Download made available for Download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nontransferable license to use the Download for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.

      Please note that all Download, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by PT. Navigatoria Indonesia, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Download is expressly prohibited, and may result in severe civil and criminal penalties. Reproduction of the Download to any other server location for further reproduction or distribution is expressly prohibited. Violators will be prosecuted to the maximum extent possible.

X. Legal Claims and Jurisdiction

This Website is operated by the legal and registered Indonesian Tour & Travel Agency as officiated by the Indonesian Tourism Department and Association of Indonesian Travel Agents. This Agreement is governed by the laws of the Indonesia. Any and all legal claims made as a result of the use of this Website are subject to the conditions herein stated in the Agreement. You hereby consent to the exclusive jurisdiction and venue of courts in Denpasar Bali, Indonesia in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. You agree that no joint venture, partnership, or employment relationship exists between you and the PT. Navigatoria Indonesia as a result of this Agreement or use of this Website. Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived. If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future. This Agreement and any other terms and conditions referenced herein constitutes the entire agreement between you and PT. Navigatoria Indonesia with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and PT. Navigatoria Indonesia with respect to this Website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any rights not expressly granted herein are reserved.